Last updated: January 1st, 2025
Secret Desires AI (“the Platform”) is committed to maintaining a respectful and lawful environment for users to create and interact with AI-generated partners, characters, and content. This Complaints Policy aims to:
Ensure that all reported complaints WILL be resolved within seven business days.
Provide a clear pathway for submitting formal complaints.
Establish consistent procedures for reviewing and resolving complaints.
Outline the rights and responsibilities of all parties involved.
This Policy applies to any complaint arising out of:
Potential Violations of Community Standards – Including but not limited to harassing, hateful, or otherwise objectionable content or behavior.
Privacy and Data Handling Concerns – Issues related to personal or sensitive information and compliance with applicable privacy regulations.
Copyright or Intellectual Property – Alleged infringements of third-party copyrights, trademarks, or other intellectual property rights.
General User Conduct – Any other conduct or content that may violate Secret Desires AI’s Terms of Service, policies, or the law.
Relevant options on the footer of each page: Users may file complaints through the designated reporting options within the Platform.
Description of the Issue: A factual explanation of the complaint, including any relevant URLs, screenshots, or other evidence.
Reason for the Complaint: A concise statement outlining why the content or behavior is considered problematic (e.g., harassment, copyright violation, privacy concern).
Requested Resolution: A statement indicating what the complainant seeks as a resolution or outcome (e.g., removal of content, an explanation, or further action).
The Platform will acknowledge each complaint within a reasonable period of receipt (typically within 72 hours), confirming that the complaint is under review.
A full response or update will be provided within 7 days. If additional time is required (due to complexity or investigative needs), Secret Desires AI will issue an interim update.
The Platform’s operations staff will conduct a preliminary review of the complaint to determine whether it falls under the scope of this Policy and whether immediate action is required.
If the complaint is deemed valid for further review, the matter will be investigated. This may involve examining user accounts, content logs, or AI-generated content data to assess whether any policy or legal violation has occurred.
In cases involving credible threats, underage or illegal content, or other high-risk concerns, the Platform may expedite the investigation and, if warranted, take temporary preventive measures (e.g., content suspension) while the investigation proceeds.
Urgent cases may also be directed to senior moderation staff or legal counsel for a more immediate response.
Following the investigation, the Platform will inform the complainant of the outcome via email or the contact information provided. Outcomes may include removal of specific content, account suspension, warnings, or a determination that no policy violation occurred.
If the complainant disagrees with the resolution, they may request a review by replying to the outcome notification or contacting the same complaint email.
Appeals will be evaluated by a different staff member or manager, and a final decision will be communicated in due course.
Any personal information involved in the complaint (including information about the complainant) will be handled in accordance with applicable privacy laws and our Privacy Policy.
The Platform retains records of complaints, investigations, and resolutions for compliance and to improve enforcement procedures.
Secret Desires AI reserves the right to amend or update this Complaints Policy at any time to reflect changes in law, best practices, or internal guidelines. Any significant revisions will be communicated through appropriate channels, such as email notices or in-app announcements.
For questions regarding this Complaints Policy, please contact:
Email: complaints@secretdesires.ai
Discord: For urgent matters, please see our official website for Discord server details
Last updated: January 1st, 2025
Secret Desires AI (“the Platform”) facilitates AI-generated content and user interactions that span text, images, and voice features. In keeping with our commitment to user safety and legal compliance, this Content Removal Policy outlines the processes and criteria for removing content that violates our guidelines or the law.
This Policy applies to all publicly visible content on Secret Desires AI, including but not limited to:
AI-generated images
Audio or voice recordings
AI character names
Private, user-specific AI chat interactions remain governed by our Terms of Service and Privacy Policy.
Content may be subject to removal if it includes, constitutes, or promotes:
Content that glorifies violence, incites hatred, or encourages discrimination or harm based on protected characteristics.
Explicit depictions of underage individuals or any content deemed illegal under U.S. law.
Promotion of criminal activity or instructional material regarding unlawful acts.
Copyright or Intellectual Property Infringement
Material uploaded or generated in violation of a third party’s copyright, trademark, or other legal rights.
Personal or Confidential Information
Unauthorized publication of personal details (e.g., home addresses, sensitive data) of any individual without their express consent.
While adult content is permitted if it is legal, consensual, and complies with our Terms of Service, publicly visible adult content undergoes strict administrative review before approval. Content that fails this review may be removed or withheld from public view.
Content reviews may be triggered by user reports, automated detection systems, or periodic audits by moderators.
Moderators assess the context, nature, and potential harm of the content, referencing our Terms of Service, Community Guidelines, and relevant laws.
Each removal decision is documented, specifying the rationale and any reference to policy sections.
Content that clearly depicts illegal activity, credible threats, or extremely harmful material may be removed immediately to mitigate potential harm or legal liability.
When user-generated content is flagged for removal, the user who created or posted the content (“the Creator”) will generally be notified of the planned action. If immediate removal is necessary to prevent harm or comply with law, the content may be removed prior to notification.
Creators may appeal the removal decision by replying to the removal notice or contacting contact@secretdesires.ai.
Appeals are reviewed by a secondary staff member or manager. A final decision will be provided within a reasonable time frame.
Secret Desires AI maintains a record of policy violations. Users who repeatedly violate content guidelines may face stricter enforcement measures, including suspension or permanent account bans.
Depending on the severity of an offense, users may be immediately banned for serious violations, such as the posting of illegal content.
In less severe cases, users may receive up to one warning; subsequent violations may result in permanent account termination.
The Platform complies with valid, legally binding takedown requests (e.g., under the Digital Millennium Copyright Act) once the appropriate documentation and grounds are provided.
Where necessary, we may consult external legal counsel to verify requests.
Secret Desires AI will cooperate with legitimate law enforcement inquiries and may preserve or share relevant content or data as required by law.
At present, Secret Desires AI does not publish routine transparency reports on content removal statistics. However, basic information about specific removal decisions may be disclosed to the relevant parties involved if required by law or pursuant to legal process.
All removal decisions are documented internally for quality assurance, legal compliance, and policy refinement.
Secret Desires AI reserves the right to modify this Content Removal Policy at any time to address evolving technological, legal, or community standards. Any substantive changes will be communicated to users through official channels (such as email or platform notifications).
For questions regarding this Content Removal Policy or to submit removal requests, please contact:
Email: contact@secretdesires.ai